COFFEE
How should I store my coffee?
We recommend storing coffee in our sealed bag or in an air-tight container in a cool, dark place, such as a pantry or cabinet. Ideally, brew your coffee within 90 days of roast date. For best results, we recommend brewing within two weeks after opening the bag.
How fresh is my coffee?
Our 12 oz. and 5 lb. bags keep our coffee freshly sealed from the day it's roasted. All of our bags have a one-way valve to allow the coffees to slowly degas while keeping oxygen from entering, and each bag is marked with a roasted-on date (month/day).
Is MCT coffee organic?
We do source organically grown coffees and we believe that where your coffee comes from matters. Often, the organic certification process is expensive for small farms, so many do not undergo certification even if they use organic practices. We are committed to high quality coffee and supporting our coffee community and primarily focus our coffee purchases on taste and quality.
What method decaffeinates MCT coffee?
Our decaf coffees undergo a clean, chemical-free decaffeination process from either Descamex Mountain Water Process or Swiss Water Process. Both methods are the cleanest for consumption and the environment and the most natural way to make coffee without caffeine.
Why are some coffees not available year-round?
Coffee is seasonal. Our single origin coffees reflect the growing season of coffee regions. Coffee is grown at different times in different parts of the world, which is why you see single origin coffees come and go on our menu. However, we offer delicious blends which are available all year long. Blend components may change slightly because of their seasonal availability, but we are dedicated to making the flavor profile consistent.
Why don’t I taste the flavors described on your bag label?
Our single origins and blends have flavor tasting notes on our labels and website to describe characteristics of the coffee. These tasting notes are not added flavors but simply suggestions by our roast team for subtle flavor descriptors you might taste in the coffee.
How does MCT Coffee Subscription work?
With our flexible coffee subscription program, you'll never run out of beans again.
Select the coffee you’d like to receive and choose the delivery frequency. You can change your subscription at any time. Delicious MCT coffee will be delivered directly to your door when you want it.
Local pick up is available for this program.
Can I make changes to my coffee subscription?
Yes! We’ll send a reminder email in advance of each shipment. From here, you can easily modify your coffee, delivery date and frequency or cancel anytime. Or you can make changes to your subscription by clicking on the "Manage Subscription" button from your account.
SHIPPING & RETURNS
When will my order ship out?
Roast & Ship Schedule:
Order by 1:30PM --> Ships
Monday -> Tuesday
Tuesday -> Wednesday
Wednesday -> Thursday
Thur & Fri -> Monday
Sat & Sun -> Tuesday
We currently cannot ship internationally.
Can I return my coffee order?
We’re sorry, but our coffee beans are non-returnable once they've been shipped, due to food safety standards.
If you have any issues with your order, please contact us at traders@coffeetraders.com so we can make it right.
What about non-coffee returns?
Non-coffee merchandise may be exchanged or returned within 30 days of the ship date. To be eligible for a return, the item must be unused and in its original packaging. To begin the process please emailtraders@coffeetraders.com. Once the product has been received by Montana Coffee Traders and approved for exchange/refund you will receive an email notifying you.
OTHER
Why we joined 1% for the Planet?
In becoming a member of 1% for the Planet, we have joined a global network of businesses and individuals that have committed to donating 1% of annual sales to local and national organizations whose work will ensure our planet and future generations thrive. We can do more together than we can alone.
I want to serve MCT at my business, how do I get started?
Check out our Wholesale page and we will be in touch!
I want to work at MCT! What is the best way to get in touch?
We are always looking for passionate people to join our team! Whether you dream of slinging coffees in our cafés, roasting in our production facility, or working behind the scenes in our office, you can apply here. You can also stop by one of our cafés to introduce yourself and pick up an application!
Do you offer gift cards?
Yes! We offer two separate gift cards. You can purchase an e-gift card that can be used for online purchases only. Or we have a plastic cafe gift card that can only be used in our Flathead Valley locations.
What was the recent trademark issue about?
Check out our trademark issue FAQs here.
still have a question?
Our friendly customer service team would love to answer it!
